Refund Policy
Last updated: November 14, 2024
At +1 (604) 789-5432, we are committed to ensuring customer satisfaction. If you are not satisfied with our products or services, we are here to help you with refunds or exchanges. This refund policy describes the terms and procedures for refund requests.
1. Refund Eligibility
To be eligible for a refund, you must request it within the established period from the date of purchase and meet the following conditions:
2. Refund Process
To request a refund:
- Contact our support team by email or phone.
- Provide your order details and the reason for the refund request.
- Submit necessary documentation, such as receipts or screenshots.
Our team will evaluate your request and notify you of the outcome within 7 business days.
3. Partial Refunds
In certain cases, we may issue partial refunds:
4. Exceptions
Refunds are not provided in the following cases:
5. Refund Method
If approved, the refund will be processed as follows:
6. Exchange Policy
If you wish to exchange a product or service:
- Contact our support team with your order details.
- State the reason for the exchange.
- Our team will guide you through the exchange process.
7. Contact Us
For any questions or assistance related to refunds or exchanges, please don't hesitate to contact us:
- Email: [email protected]
- Phone: +1 (604) 789-5432
- Address: 456 Royal Avenue, Vancouver, BC, Canada